Technical Issues

Discussion of Survarium in the context of the Doors Open Day.

24.04.2014, 16:15

Here's the place to post and discuss technical issues experienced during the 24 hour Doors Open Day of Survarium.
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joewillburn
Vostok Games
 
Posts: 6578
Joined: 03.04.2013, 11:25

24.04.2014, 23:26

Can't log on to the game...

Login server: access level restriction
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Nurb
 
Posts: 2
Joined: 03.05.2013, 12:25

24.04.2014, 23:31

Hello,


I have a problem on installing the game, I have always this message : " updater returned error code: 3"

I reinstall, redownload the game, reboot my pc but I have always this.

Do you know the issue ?
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Jojobtz
 
Posts: 2
Joined: 01.07.2013, 21:15

24.04.2014, 23:37

Nurb:Can't log on to the game...

Login server: access level restriction


cause it isnt aailable yet.

you will have access at 10am CET tomorrow
Last edited by Azaí on 24.04.2014, 23:37, edited 1 time in total.
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Azaí
 
Posts: 112
Joined: 17.03.2014, 21:00
Location: Tomorrowland

24.04.2014, 23:38

Azaí:

cause it isnt aailable yet.

you will have access at 10am CET tomorrow


Didn't realize that. Thanks
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Nurb
 
Posts: 2
Joined: 03.05.2013, 12:25

24.04.2014, 23:56

Both me and my friend are getting stuck at "Patching File: C:\Program Files\Survarium\game\resources.db 0 Seconds Lift" after installing and updating the game.

Gonna try reinstalling as an admin but it seems to not want to work atm.
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Lucidius134
 
Posts: 307
Joined: 04.04.2013, 10:19
Location: Nova Scotia

25.04.2014, 00:15

Both me and my friend are getting stuck at "Patching File: C:\Program Files\Survarium\game\resources.db 0 Seconds Lift" after installing and updating the game.

Gonna try reinstalling as an admin but it seems to not want to work atm.



Yeah im getting the same problem then it gives me an error. Going to try reinstalling it tomorrow, Let me know if you find a solution for it.
Last edited by Ashaley on 25.04.2014, 00:15, edited 1 time in total.
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Ashaley
 
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Joined: 24.04.2014, 19:24
Location: Kent

25.04.2014, 00:32

Lucidius134:Both me and my friend are getting stuck at "Patching File: C:\Program Files\Survarium\game\resources.db 0 Seconds Lift" after installing and updating the game.

Gonna try reinstalling as an admin but it seems to not want to work atm.


If you get the patching error its probably because you used the 021a.exe, i had the same problem as that launcher is broken, i fixed by uninstalling it and then downloading the 021d.exe installer from the "play now" button and now it works after re-downloading it all again
Last edited by Leki on 25.04.2014, 00:34, edited 4 times in total.

Leki
Supertester
 
Posts: 1555
Joined: 23.04.2014, 11:51

25.04.2014, 00:35

The game should be available by now, but i'm still getting the restriction message...

Pixelzz
 
Posts: 3
Joined: 23.04.2014, 23:55

25.04.2014, 00:36

Hi,

I installed Survarium and tryed to log in. But there is only "Status: Login Server: Access level restriction".

It´s for a loong time yet. What should i do?


MfG

Eilerriese

Eilerriese
 
Posts: 2
Joined: 07.04.2013, 13:08

25.04.2014, 00:40

Leki:

If you get the patching error its probably because you used the 021a.exe, i had the same problem as that launcher is broken, i fixed by uninstalling it and then downloading the 021d.exe installer from the "play now" button and now it works after re-downloading it all again


I see, thanks alot! Now installing with the 021d.exe.
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Ashaley
 
Posts: 2
Joined: 24.04.2014, 19:24
Location: Kent

25.04.2014, 00:45

Gamertech:I'll make a separate thread for this topic, so it's easier to see.

Everyone getting the Error: 3 problem with the launcher when trying to install/update, first try the possible fix from the RU forums, if it doesn't work then post your PC specs here as best you can using the template below so we can try and find a common link between users.

NOTE: If you aren't getting this exact error, please use the other thread above for that, and please help us keep it clean by posting nothing but the template below or if the fix worked for you in your post.

1- Enable your windows firewall

Possible fix:

2- Error 3 may be a problem with the survarium_service. Uninstall the game and open a command prompt (open start menu and type 'cmd'.)
Type in your game install location as shown in the example below (the path may be different depending on where you installed it). If you installed in the default location then just enter the command below exactly. If not then adjust for where your game is installed.

C:\Program Files (x86)\Survarium\game\binaries\x86\survarium_service.exe" uninstall

Once that's done, delete the entire Survarium install folder, download and run ccleaner from piriform, then reinstall the game using the latest client from



3- If it didn't work for you fill out and post this template below:

CPU:
RAM amount:
GPU:
GPU latest drivers clean installed (Nvidia: 344.67b, AMD: 14.3b):
Anything overclocked:
HDD/SSD for game install:
OS installed on same drive as game yes/no:
OS version including 32/64 bit:
Antivirus:
Antivirus disabled while downloading/installing:
Firewall:
Torrents enabled/disabled in launcher while downloading:
Tried cancelling survarium processes in task manager before retrying install:
DirectX runtime manually updated from MS website yes/no:

To cancel the processes, press ctrl + shift + esc to open task manager, click the processes tab. Right click on all processes with Survarium in the name and click 'end process'. Then try running the launcher again.
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Heavygunner
Master
 
Posts: 1717
Joined: 05.04.2013, 16:08
Location: Germany

25.04.2014, 00:46

my download speed dropped to 7kb

Szava
 
Posts: 6
Joined: 23.01.2014, 03:29

25.04.2014, 00:49

It says: Checking game version... and i am waiting 1h and still it says the same..
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Bogdan95
 
Posts: 13
Joined: 06.09.2013, 17:11
Location: Belgrade

25.04.2014, 00:49

I dont have any patching error. I have a "level restriction" problem. Can someone help me?

Eilerriese
 
Posts: 2
Joined: 07.04.2013, 13:08

25.04.2014, 01:03

Bogdan95:It says: Checking game version... and i am waiting 1h and still it says the same..

Gamertech:Ctrl + shift + esc to open the task manager. Go to the process tab and look for any with 'Survarium' in the name. Click on those and end process. After that try running the installer again.

Also there is a couple of points in the install process where it will look like it's frozen, but just takes a while to get through. It's not optimised at the moment.
Last edited by Heavygunner on 25.04.2014, 01:06, edited 1 time in total.
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Heavygunner
Master
 
Posts: 1717
Joined: 05.04.2013, 16:08
Location: Germany

25.04.2014, 01:07

anyone else has a sluggish mouse cursor when in the actual game menu ( where you get the server access error ) ?
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Azaí
 
Posts: 112
Joined: 17.03.2014, 21:00
Location: Tomorrowland

25.04.2014, 01:10

More people have reported the same problem. Do you have an answer to that question at this moment?

Pixelzz
 
Posts: 3
Joined: 23.04.2014, 23:55

25.04.2014, 01:20

Dear Survivors, tomorrow, April 25th we are opening up Survarium to all of you for 24 hours. From midnight tonight, Kiev time (GMT+3) you will be able to download and install the game. Playing will be possible from April 25 at 11:00am GMT+3 (Kiev time) for 24 hours until April 26 at 11:00 GMT+3 (Kiev time).


You aren't able to play yet because the playing time didn't started yet.
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Heavygunner
Master
 
Posts: 1717
Joined: 05.04.2013, 16:08
Location: Germany

25.04.2014, 01:25

So we actually download the game yet? Just the launcher?
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justachap
 
Posts: 21
Joined: 28.06.2013, 08:03
Location: Australia

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